FAQs

Your Help Center

Faulty Goods

Everything you purchase on this site is made by us and goes through a very strict quality control. If by very rare chance you should receive a faulty or damaged item, please contact us as soon as possible. We are extremely proud of our excellent customer service reputation and we will help to rectify the problem.

Care of wearable items

It is the pet owners responsibility to check for general wear and tear on any item and also to ensure the products ordered are suitable for the size / breed of their pet(s)
Our products are designed to be washed and used time after time.
Wash at 30°c or less and remove all tags.
Wash dark / colours separately.
Drip dry.
Please note: Sea water may alter the colour(s) of your product as the salt content in the water reduces colour.

 

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